GRIEVANCE REDRESSAL POLICY

At IKIGAI KART PRIVATE LIMITED, we are committed to delivering high-quality products and services to our Customers and Independent Distributors. However, in the event of any grievance, we have established a structured mechanism for prompt and fair resolution.

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1. Compliance

• The Company strictly adheres to the Consumer Protection Act, 2019 and the Consumer Protection (Direct Selling) Rules, 2021.
• Independent Distributors are also required to follow these rules in all business dealings.

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2. Grievance Registration & Tracking

• Grievances may be submitted through the following modes:
  • Customer Care Calls
  • Written Applications
  • Email
  • Walk-in Complaints
  • Online Grievance Portal/Cell
• Every grievance received is acknowledged within 48 hours at the Customer Care Centre.
• The Company maintains a Grievance Register to record:
  • Date of receipt
  • Mode of complaint
  • Nature of grievance
  • Time taken for resolution

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3. Resolution Timelines

• The Grievance Redressal Officer (GRO) has up to 15 days from the date of receiving the grievance to provide a resolution.
• In any case, grievances shall be resolved within 30 days of receipt.

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4. Grievance Redressal Officer

The Company has appointed the following officer for grievance handling:
Name: Mr. Tarun Kumar Yadav
Designation: Grievance Redressal Officer
Mobile No.: +91 7987345481
Email: support@ikigaikart.com

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5. Escalation

• If a Consumer or Independent Distributor is not satisfied with the resolution provided by the Company, they may escalate the matter to:
  • National Consumer Helpline (NCH)
  • State Consumer Helpline (where the Company is a Convergence partner)
  • Thereafter, they may approach the appropriate Consumer Forum or Court under applicable law.

For IKIGAI KART PRIVATE LIMITED